Payments are refundable only if we are able to re-rent the property. If you must cancel, your payments will be forfeited unless the property is re-rented at the same rate for the exact dates. If we are able to re-rent the property, you will receive a full refund, less a $150 cancellation fee. If an emergency occurs and you must cancel, please call us and every effort will be made to re-rent the property so we can offer a full refund. When possible, if the cancellation is at least 30 days prior to arrival, we will hold the deposit as a credit toward another stay if we are unable to re-rent.
Travel Insurance
We strongly suggest purchasing travel insurance for your reservation — it can protect you against many unforeseen circumstances. See our Travel Insurance page for details.
Rentals to Family Groups and Responsible Adults Only
Any guests under 21 years of age must be accompanied by a parent or legal guardian. We will not rent to high school or college groups, even if chaperoned by adults. We reserve the right to immediately terminate or reject a rental, without refund, if in our opinion the tenant has violated these policies or is determined, at our sole discretion, to be detrimental to the property.
Maximum Occupancy
Please note the maximum occupancy of the property. Exceeding it at any time, with either overnight or day guests, is not permitted without express written approval, due to property owner requirements, health regulations, building codes, and other factors. Plan a property with enough occupancy for your total anticipated guests — parties, weddings, and other functions involving added guests require express written permission from us.
Things Beyond Our Control
We make every effort to ensure your stay is happy and comfortable. However, some things are out of our control, and no refunds or discounts will be offered or expected for them — for example, breakdowns of air conditioners, TVs, internet, electronics, appliances, and bad weather.
Responsibility for Children / Minors
Adults traveling with children and minors are solely responsible for them. There is no lifeguard on duty at the pool or ocean.
Disputes / Liability
The owner shall not be liable for damages resulting from injury to any person, or damage to any person’s property, in connection with this rental agreement or while on the premises. Tenants agree to indemnify and hold harmless the owner from any liability, loss, or obligation resulting from such injuries or damages, and to resolve any disputes under Mexican law.
Acceptance
By making a payment on this reservation, you are agreeing to all the terms set forth above.