Frequently Asked Questions
Answers about booking private villas, rates, staffing, payments, cancellations, and trip planning across Cozumel and the Riviera Maya.
How do I book a villa?
Send your dates, group size, and priorities. A specialist shortlists villas that fit and confirms availability, rates, and inclusions before you commit — booked direct with the villa team.
Do you charge platform or booking fees?
No. You book direct — there are no marketplace markups or platform fees.
What is included — staff, chef, housekeeping?
It varies by villa. Many include housekeeping and staff; chef service may be included or arranged on request. We confirm inclusions before booking.
What are the rates, taxes, and minimum stays?
Rates, taxes, fees, and minimum stays vary by villa and season — holiday weeks carry longer minimums and premium rates. We verify the exact figures before you decide.
How do payments and deposits work?
Terms are confirmed in writing before booking and handled directly with the villa team. Specifics vary by property.
What is the cancellation policy?
Cancellation terms vary by villa and season and are shared in full before you book.
How quickly will you respond?
We typically respond within 24 hours.