Booking a villa is a bigger commitment than booking a hotel room, and you are usually doing it from thousands of miles away. This page explains exactly how it works with us — including the parts most rental sites leave vague.
1. Tell us about the trip
Dates, how many people, and what matters most — a private pool, a swimmable beach, walkability, space for a big group, a chef. You don’t need to have picked an area yet. Most people haven’t, and choosing the area correctly is half the job.
Start with the villa request form, or message us on WhatsApp.
2. We send a shortlist that actually fits
We come back with properties that are genuinely available for your dates and genuinely suited to your group — not a catalogue dump. If we think you have the wrong area in mind, we will say so and explain why.
This is where being based here matters. We know which beach is calm enough for young children, which villas are quiet, and which ones sit on a road that gets loud at night.
3. Everything is confirmed in writing before you pay
Before any payment, you get it in writing: the rate, what is included, the deposit and payment schedule, the cancellation terms, and exactly who handles what during your stay.
That last point deserves a straight answer, because it genuinely varies by property.
4. Who looks after you during the stay
We rent villas — we don’t manage them. On-the-ground support comes from the property’s own team, and the arrangement differs from villa to villa:
- On some properties, the owner’s team handles cleaning and day-to-day support, and we arrange the extra services — private chef, tours, transfers, experiences — through our local network.
- On others, the owner’s team handles everything, including the extras.
Either way, you will know which applies to your villa before you book, along with who to contact and how. We put it in writing rather than leaving you to find out on arrival. We would rather tell you plainly than promise a concierge team that isn’t ours.
5. Extras, arranged through people we know
Private chefs, airport transfers, cenote and reef trips, boat days, celebrations. After more than a decade on this coast we have long-standing contacts for all of it, and we arrange these directly rather than handing you a list of numbers to call.
See villas with a private chef, or ask when you enquire.
Why book direct
- You are talking to the people who actually know the properties and the area.
- You get honest advice about fit — including when the answer is “not this one.”
- Extras are arranged as part of the booking, not bolted on afterwards.
Ready when you are
Request villa matches and we will get back to you with real options. Still choosing a destination? Read Cozumel vs Tulum vs Playa del Carmen.